Refund policy

60-Day Money-Back Guarantee

At yur brace™, we stand behind the quality and performance of our product. Every yur brace is designed by a board-certified orthopedic surgeon and built to deliver the support and relief described in our materials. We want you to be fully satisfied with your purchase, which is why every yur brace is backed by a 60-day money-back guarantee.

What the Guarantee Covers

Manufacturing defects. We guarantee your yur brace against defects in materials and workmanship. If your brace arrives damaged, or if a defect in materials or construction appears through normal use within the guarantee period, you are eligible for a refund.

Expected performance. We also guarantee that your yur brace will perform as described. If, after using the brace as directed and within the 60-day guarantee period, it does not provide the relief described in our product materials, you are eligible for a refund.

The 60-Day Period

The 60-day guarantee period begins on the date you receive your yur brace. To realize the full benefit of the product, we recommend wearing the brace as directed for a reasonable trial period before deciding whether it is right for you. Our team is available throughout this time to help you adjust the fit and answer any questions.

Your Refund

If your yur brace qualifies under this guarantee — whether due to a manufacturing defect or because it did not provide relief as described after use and within the guarantee period — yur brace will refund the purchase price of the brace.

Please note that the refund covers the purchase price of the brace, less any shipping and handling charges. Original shipping and handling charges are non-refundable.

Returning Your Brace

To process your refund, yur brace may require that the brace be returned to us. If a return is required, we will provide you with return instructions and a return address. We ask that the brace be returned in reasonable condition, with any original components included.

Please do not send your brace back before contacting us, as returns must be authorized so we can track your refund and provide you with the correct return address.

How to Request a Return or Refund

  1. Contact us within the 60-day guarantee period at info@yurbrace.com. Please include your name, order number, and a brief description of the issue — whether it relates to a defect or to the relief the brace provided.

  2. Receive authorization. We will review your request and, if a return is required, provide you with return instructions and a return address.

  3. Return the brace (if requested) using the instructions provided. We recommend using a trackable shipping method.

  4. Receive your refund. Once we have received and reviewed your returned brace — or, where no return is required, once your request is approved — we will issue your refund to the original method of payment. Please allow up to 10 business days for the refund to be processed, plus additional time for your bank or card issuer to post the credit to your account.

Questions

If you have any questions about this policy, your order, or the fit and use of your brace, please reach out to us at info@yurbrace.com. 

This policy applies to purchases made directly from yur brace. Purchases made through third-party retailers may be subject to that retailer's return policy.

Last updated: 7/29/2026