Shipping policy

yur brace, Inc., a South Dakota Corporation

Effective Date: 7/29/2026

1. Scope

This Shipping Policy applies to orders for the yur brace placed through our website, www.yurbrace.com (the "Website"). Our online store is hosted and operated on the Shopify platform, and order processing, checkout, payment, and shipping notifications are handled through Shopify and its integrated service providers.

This Shipping Policy is incorporated into and forms part of our Website Terms and Conditions, and should be read together with our Return & Refund Policy and our Privacy Policy. Capitalized terms not defined here have the meanings given to them in the Terms and Conditions.

We reserve the right to modify this Shipping Policy at any time. The version published on the Website at the time you place your order applies to that order.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays. Orders are typically processed and prepared for shipment within 1–2 business days of the date the order is placed. Orders placed after 2:00 p.m. Central Time, on a weekend or on a holiday will begin processing on the next business day.

Processing time is separate from transit time. Total delivery time is processing time plus the transit time of the shipping method you select at checkout.

All orders are subject to acceptance, product availability and successful payment authorization. We reserve the right to limit order quantities, to cancel or refuse any order and to correct pricing or shipping errors, including after an order has been submitted. If we cancel an order after payment has been taken, we will refund the amount charged to the original payment method.

3. Shipping Destinations

We currently ship to addresses within the fifty United States and the District of Columbia. We ship to Alaska, Hawaii and U.S. territories, and we ship to APO, FPO and DPO addresses.

We are unable to deliver to certain address types, including freight forwarders and, for some carrier services, P.O. Boxes. If a carrier cannot service the address you provide, we will contact you to arrange an alternative.

International orders are addressed in Section 9.

4. Shipping Methods, Rates and Delivery Estimates

Available shipping methods and their rates are calculated and displayed at checkout based on your delivery address and the contents of your order. The rate shown at checkout is the rate that applies to your order.

All delivery estimates are estimates only. They are provided by the carrier, are measured in business days from the date of shipment rather than the date of order and are not guaranteed. Carrier service guarantees, where they exist, are the carrier’s and not ours.

Shipping charges are non-refundable except where an order is cancelled before shipment, where we have made an error, or as otherwise provided in our Return & Refund Policy or required by applicable law.

5. Order Confirmation and Tracking

After you place an order, Shopify will send an order confirmation to the email address you provided. This confirmation acknowledges receipt of your order; it does not constitute acceptance of the order.

When your order ships, you will receive a shipment notification containing a tracking number and a link to track your package. Please allow up to 48 hours after you receive the notification for tracking information to update in the carrier’s system. If you have not received a confirmation email, please check your spam or promotions folder before contacting us.

Orders containing multiple items may ship in more than one package and may arrive on different days. You will receive a separate tracking number for each shipment, and you will not be charged additional shipping for a split shipment.

6. Shipping Address and Order Changes

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect or incomplete address supplied by you, and such orders are not eligible for a replacement or refund.

If you need to change an address or cancel an order, contact us as soon as possible using the details in Section 12. We will make reasonable efforts to accommodate the request, but once an order has entered fulfillment we may be unable to change it. Address corrections requested after shipment may incur a carrier fee, which may be passed on to you.

7. Delivery, Risk of Loss, and Delivery Problems

Title and risk of loss pass to you upon our delivery of the package to the carrier. Once a package is in the carrier’s possession, delivery is under the carrier’s control.

Delayed packages. Carrier delays, weather, high-volume periods and other events outside our reasonable control may affect delivery times. As provided in Section 5 of our Terms and Conditions, we are not liable for losses arising out of events beyond our reasonable control or out of the acts or omissions of third-party service providers, including carriers.

Lost packages. If tracking shows no movement for 5 or more business days, or if a package is marked delivered but you have not received it, contact us within 7 days of the expected delivery date. We will work with you and the carrier to locate the package and, where appropriate, arrange a replacement or refund.

Damaged shipments. Please inspect your order on arrival. If the product or its packaging arrived damaged, contact us within 3 days of delivery with your order number and photographs of the product, the packaging, and the shipping label so that we can file a carrier claim and arrange a replacement.

Packages marked delivered. Carriers occasionally scan a package as delivered before it arrives, or leave it with a neighbor, building manager or in an alternate location. Please check around the delivery address and with your household before contacting us. We are not responsible for packages stolen after confirmed delivery.

8. Undeliverable and Refused Shipments

If a package is returned to us as undeliverable - because of an incorrect address, an unclaimed delivery, or refusal at the door - we will contact you at the email address on the order. We can either reship the order, in which case you may be responsible for the additional shipping cost or refund the order less the original outbound shipping charge and any return shipping cost incurred.

9. International Shipping

We currently ship only within the United States. We do not ship internationally at this time.

10. Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address and the tax rules in effect in that jurisdiction. Tax is shown as a separate line item before you complete your purchase.

11. Returns, Exchanges and Product Use

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which is incorporated into our Terms and Conditions by reference. This Shipping Policy addresses outbound delivery only and does not limit, replace or waive any rights you have under the Return & Refund Policy or under applicable law.

Please read and follow all labeling, instructions for use, and warnings that accompany the product. As stated in our Terms and Conditions, nothing on the Website or in this Policy is medical advice, and you should consult your physician or another qualified healthcare provider before beginning use of the yur brace.

12. Contact Information

If you have questions about this Shipping Policy or about a specific order, please contact us with your order number:

yur brace, LLC
Email: info@yurbrace.com
Website: yurbrace.com

Last Updated: July 29, 2026